Refunds Policy

Thank you for choosing LuxeMoissanite. We are committed to providing you with high-quality products and exceptional service. If you are not satisfied with your purchase, we are happy to offer a suitable solution. Please carefully read our refund policy.

1. Warranty Period

• We offer a seven-day warranty, effective only if there is a quality issue with the product. If you discover any quality issues within seven days of receiving your item, please contact our customer service team immediately. We will provide a repair or replacement service.

2. Size Issues

• We do not accept returns or refund requests due to size issues. Therefore, please ensure you confirm your size before placing an order. We provide detailed size guides and reference charts to help you select the correct size.

3. Return Process

• If you need to request a return, please contact our customer service team within the warranty period via email or phone. Provide your order number, purchase date, and a detailed description and photo proof of the issue.
• Once we confirm that the return conditions are met, we will guide you through the return process. Please ensure the product is unused and in its original packaging.

4. Refund Processing

• Once we receive and inspect your returned item, we will process your refund through the original payment method. Refund processing typically takes 7-10 business days after receiving the returned item.

5. Contact Us

• If you have any questions about our refund policy or need further assistance, please contact our customer service team. We are here to help you.

Thank you for your understanding and cooperation.